FAQ

What exactly is cashmere and how do I determine good quality?

The finest quality cashmere is the soft fiber hand combed from the cashmere goat,(cheaper cashmere is sheared, not hand combed). There are many qualities of cashmere on the market and many factors to consider, so please refer to The Naked Truth about Cashmere for extensive details about cashmere.

Why are your some of your prices higher than other retailers?

As mentioned above, there are many different quality and manufacturing processes that effect price. Also, our products come from countries whose workers are experts in this field and who are paid a decent living wage. So many inexpensive, inferior cashmere products are made in countries by people who do not have the expertise, do not make a decent living and whose human rights may sometimes be violated.

How do I know what size to order?

Please refer to our size chart for details.

How do I care for cashmere?

Please refer to Cashmere Care for full details.

What credit cards are accepted?

We accept Visa, MasterCard and American Express

Is my credit card information safe?

Absolutely, we have a secure server and all credit card information is encrypted as well as deleted after 30 days. In addition, we will never sell your name to anybody. For further details read Info and our Private Policy.

How long will it take for my order to be shipped?

For each item offered you will see shipping times listed; items in stock are usually sent the same day, or the next business day at the latest. Certain items take up to 10-14 business days to ship. You will be sent an automatic e-mail confirming your order as soon as it is placed and another e-mail with tracking information as soon as your order is sent. If you need further information or have specific shipping instructions, please call toll free 888 237-1581 or e-mail us at cashmereclub@aol.com.

How will my order be shipped and what are the shipping charges?

You may choose Priority Mail, UPS Ground, UPS 3 Day, UPS 2 day or UPS Next Air. Please refer to our shipping rates for additional information.

International orders are sent via Express Mail only, with receipient being responsible for any duty and import charges. For a complete list of shipping charges, please refer to our shipping rates.

What is your exchange/return policy?

We offer a 10 day exchange or return policy from receipt of order, PROVIDED goods are returned neatly folded in clean, new, unworn condition with all tags attached. Goods not received in this manner are subject to a 15% restocking charge. Shipping charges are non-refundable and custom orders are non-returnable without prior approval.

Return, insured, via carrier of your choice.

If shipping via UPS or FedEx, please address as follows: Carmel Cashmere and Company Ocean Avenue, near Dolores Carmel by the Sea, CA 93921 (there are no street addresses in this section of Carmel)

If shipping via Post Office, please use PO Box 1825, Carmel, CA 93921

If your order was shipped Free, we will deduct the appropriate shipping charge from any refund due.

Can my order be gift wrapped?

Yes, upon your request, we will wrap any item free and include a gift card.

I’m looking for something specific – can I special or custom order?

Yes, we offer special and custom orders on some items. Just e-mail us at cashmereclub@aol.com or call toll free 888 237-1581 with your request. Special and Custom orders are not returnable without prior approval.

Do you service corporate accounts?

We can assist you with any of your corporate cashmere needs, please refer to Corporate Cashmere or send us an e-mail at cashmereclub@aol.com or call toll free 888 237-1581.

Where is Carmel Cashmere and Company located?

We are an independent retail and internet business located on the north side of  Ocean Avenue, between Dolores and Lincoln, in Carmel, California. Being there are no street addresses in Carmel, our mailing address is PO Box 1825 Carmel, CA 93921. Phone 831 624-0595 or 888 237-1581, fax 831 624-3081.

If you have a question not listed here, just let us know!